Start with the definitions and source truth
The first audit area is the metric layer itself: what counts as a lead, what counts as a booked customer, which source fields still survive downstream, and whether the totals reconcile across systems.
If the team does not trust the metric layer, almost every later decision will inherit that weakness.
Check the handoffs and routing next
After the definitions, the next audit area is the handoff chain: web to lead, lead to intake, intake to booking, booking to revenue, and revenue back into reporting.
The question is not just whether the systems connect. It is whether the original source truth survives and whether delays or routing rules are quietly distorting performance.
End the audit with a ranked priority list
A first-month audit is only useful if it ends with priorities: what needs immediate cleanup, what can wait, and which fixes will change business behavior fastest.
The goal is not perfect knowledge. The goal is an actionable map of where trust breaks and what to fix first.
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